Terms of Order and Delivery

PRODUCTS AND PRODUCT PRICES

The features and prices of the products in the online store are presented in connection with each product's description. We reserve the right to change prices and delivery costs, so please check the prices in question in your shopping cart before approving the order. Product prices include VAT %, which is indicated in the order confirmation.

ONLINE STORE PAYMENT METHODS

WooPayments is the payment service provider for the online store. Payment methods include credit/debit cards, Apple Pay, Google Pay, Klarna, and others.

DELIVERY TIME

We deliver online store orders to Finland within approximately 5 business days unless otherwise stated in the product description (please note pre-order products, e.g., Christmas cards).

Delivery time varies by delivery method and may vary by product. Any exceptional delivery times will be announced separately on the online store's pages.

Parcel post is the fastest: 1-3 days, small package post follows postal distribution and therefore takes longer.

DELIVERY METHOD AND DELIVERY COSTS

Any delivery costs charged for an order depend on the product itself (e.g., weight, packaging) and the selected delivery method, and they are automatically added to the order's total amount. You can see the delivery costs charged for your order (if delivery costs are charged) in your shopping cart before you approve the order.

We deliver products through the online store to mainland Finland. (not to Åland) If you wish to order products elsewhere, please contact sara@kaunisvirta.fi

ORDERING AND AGREEMENT

You can order products on our online store's website by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are expected to have read and committed to our current terms of delivery. You understand that your accepted and confirmed order is, except as specified later regarding cancellation rights, binding and creates an agreement between us under these terms of delivery.

ORDER CONFIRMATION

After you place an order, we will send an order confirmation by email. After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing the order. The order confirmation also confirms the payment method used. If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.

EXCHANGE AND RETURN CONDITIONS

Hopefully, the Kaunis Virta products you ordered are dear to you! However, if for some reason you wish to return a product or your order, as a consumer, you have the right to return and exchange products within 14 days of receiving the product, in accordance with consumer protection law. If you wish to return a product or have other questions about the product, please contact us by email at sara@kaunisvirta.fi

Please handle the returned product and its original packaging carefully. If you have used the product or handled it carelessly, you are responsible for the decrease in the product's value, up to the full value of the product. Products returned contrary to the return instructions will not be reimbursed, nor will the product be returned to the customer. Products made to order, e.g., paintings, do not have a right of return.

If you wish to make a return, please contact sara@kaunisvirta.fi first.

Please note that the customer pays for the return and exchange costs of the product. The customer is also responsible for costs if the product is damaged or lost during the product return.

Once the product return has been checked and processed, we will refund the money to your account or credit card according to your payment method.

COMPLAINTS

Please check the delivery immediately upon receipt. If the product has been lost or damaged during transport, or if it otherwise does not match your order or is faulty, please notify us as soon as possible and no later than within 14 days, so we can agree on how to correct the error. In consumer sales, we adhere to the mandatory consumer protection law's provisions on liability for defects.

The exchange and return of complained products are free for you.

LIMITATION OF LIABILITY

Kaunis Virta is not responsible for any indirect, direct, or other damage related to the order, delivery, or product, or caused by any of the aforementioned, except to the extent that a mandatory provision in consumer protection law or other mandatory law has otherwise stipulated for such damage.

DISPUTES

We aim to resolve any disputes concerning your order primarily by agreement, so please contact us first at sara@kaunisvirta.fi to resolve the matter.